FAQs

SERVICES


How do I book your services?

All assignments are managed and run directly by me.

Please call me, send me a letter or email me to arrange an initial free consultation visit. If you decide to use my services, I’ll send you written confirmation of the scope and cost of the proposed support before I start work on your behalf.


What if I am unsure of the services I need?
Call or write to me and I can work out which of my services will best meet your needs.

What if I want additional services?
Any follow-up work you might need will always be agreed, in writing, in advance.


Do you offer financial or legal advice?
No I do not. 

But I can help signpost your need for alternative or additional professional advice, if necessary. 

Meanwhile, be confident that I am experienced at ensuring that my evidence and findings are admissible for use in court, if required. I have attended court and have provided witness testimony many times.


What are your qualifications?
I have decades of lived experience of working on identical or very similar case issues.

I am a Certified Fraud Examiner (CFE), which is an internationally recognised professional accreditation. 

The CFE credential denotes proven expertise in fraud prevention, detection and deterrence. CFEs are trained to identify the warning signs and red flags that indicate evidence of fraud and fraud risk and combine knowledge of complex financial transactions with an understanding of financial accounts, fraud methods, law and how to resolve allegations of fraud and identify hidden assets. 

All CFEs adhere to a strict code of professional conduct and ethics.

Can you provide support everywhere in the UK?
At the moment I only offer service coverage in Surrey and the southern London borough areas. 

I will be offering coverage in other adjacent regions soon. Please contact me if you have any geographical queries.


CHARGES


How do I know what your services will cost?

I charge fees for the length of time attending a location, or the length of time that I have to spend on a customer’s affairs. 

My schedule of proposed support will be costed and quoted to you in writing before I begin and any work and will include consideration of specified transport and disbursements (e.g. incidental expenditure)


How do I pay for your services?
You can pay by electronic fund transfer or by cheque.


Indicative activities  (this is only a guide, as all clients will vary in their support needs and scope of required assistance).

Activity               Who        Location        Time                            Cost
Initial contact          You/GNHWC      Telephone/Email     30 mins approx   £ Free
Initial consultation        You/GNHWC   On site        60 mins approx   £ Free
Support proposal submission    GNHWC      Letter & Email       As required       £ Free
Signed agreements & consents    You       Letter & Email        As required       £ Free
Examination stages          GNHWC     At agreed location(s) As agreed       £ Fees + disbursements
Analysis & report generation     GNHWC      Letter & Email    As agreed       £ Fees +  disbursements
Review of findings meeting     You/GNHWC      On site       As agreed        £ Fees + disbursements 

Indicative costs:


    Domestic - Personal/Lasting Power of Attorney clients
  • Fraud examination (single property location)    
  • 3 days on site,  plus analysis & report generation, plus review of findings meeting     £1,500
  • Fraud risk assessment (single location)
  • 2 days on site, plus analysis & report generation, plus review of findings meeting    £1,200
  • Mapping of domestic assets (single location)
  • 1 day case examination plus analysis & report generation and review of finding meeting £850
    Corporate - Companies
  • Fraud examination - price on application
  • Fraud risk assessment - price on application

SAFETY & SECURITY


Do you keep information secure?

No information either collected or scanned is insecurely held, or is held in any cloud-based storage system. 

GNHW Consulting relies upon physical hardware and physical disk drives, which are handled and managed securely at all times.

Do you comply with the Data Protection Act 1988?
GNHW Consulting is registered on the Data Protection Register with the Information Commissioner’s Office (Registration Number: A8484671) and complies with prevailing data protection regulations. Details of the company registration can be found on the ICO’s website (www.ico.org.uk).

What is your position on Adult Safeguarding?
GNHW Consulting takes the matter of safeguarding and the protection of older people from abuse or neglect very seriously indeed.

All client-facing staff undergo an induction (and refresher training process) that includes education and information concerning the provisions of the Care Act 2014 which came into force in the UK on 1st April 2015 in order to keep staff abreast of changes in the new laws on safeguarding adults.

All GNHW Consulting staff are under a duty to report any concerns that that may have and will always first talk to the individual about how he or she would like the matter to be handled.

None of what any of what GNHW Consulting does prevents any concerned individual from acting entirely independently and contacting their Local Authority Adult Safeguarding Team themselves, with or without the assistance of any third party.

Are your employees safe? Do you vet them?
All GNHW Consulting staff are obliged to provide a detailed statement on their backgrounds – the details of which are checked and verified prior to being offered any employment contract.

All staff undergo a pre-employment Enhanced DBS (formerly Criminal Record Bureau) check. Enhanced checks include checks with the Police National Computer and local police records. 

All client-facing staff must first be cleared by this vetting process.


Are you insured?
GNHW Consulting has insurance cover under the following policies: 

  • professional indemnity insurance
  • employer’s liability insurance cover
  • public liability insurance.


FEEDBACK


I would like to give you feedback. How do I do this?

I welcome any feedback or comments.

Please either email me or send me any comments you might wish to make via post.

Thank you!


COMPLAINTS


What if I have a complaint?

All complaints should, in the first instance, be addressed in writing and posted to: 

  Guy Woods, Principal Consultant, GNHW Consulting, 64 Upper Mulgrave Road, Cheam, Sutton, Surrey SM2 7AJ.  

Please do not submit complaints by phone or email.

Complainant correspondence must set out the facts and chronology of the complaint and be submitted within 14 days of the reported incident or event. 

Once a formal complaint has been received it will be formally acknowledged by return correspondence and will then be thoroughly investigated, culminating in a Final Response.


RECRUITMENT & EMPLOYMENT


How do I apply for a position with GNHW Consulting?

I recruit only through the website. When a vacancy arises please follow the links and instructions.


Does GNHW Consulting comply with the Equality Act 2010?
GNHW Consulting monitors changes in UK employment legislation and ensures that it is compliant with the Equality Act 2010 to make its workplace a fair environment for both employer and employees.